Refund and Returns Policy

Thank you for choosing our products. To protect your interests, we have developed a Returns and Exchanges Policy in the hope of providing you with better service.

Easy 30-Day Returns

If you’re not completely satisfied with your purchase, you have the flexibility to return the product within 30 days of receiving it for a full refund.

Please ensure that the products must be intact, unworn and with tags intact, products must not contain makeup or perfume. We will check the returned product and refund you after confirmation.

Return process

Within 30 days of receipt, if the customer needs to return the product, please send an email to customer service at [email protected] and make sure to provide the order number and reason for return.

After receiving the email, we will record the customer’s return information and respond as soon as possible with instructions for return or exchange.

After the customer sends the product, please send us the tracking number and the name of the shipping company so that we can track the delivery status at any time.

Return shipping costs will be your responsibility.

After receiving the returned product and confirming the product quality, we will arrange a refund within 5-7 working days.

Please note, shipping charges are non-refundable.

Quality Assurance

All of our products are quality checked before leaving our factory, so it is rare for a defective product to be sent to our customers. However, in the event that you receive a defective product, please contact us within 24 hours of receiving your order with your order number and a photo of the defect.

Our team will work closely with you to determine the best course of action, ensuring your concerns are addressed promptly.

Refund Processing

Once we receive and verify your return, we will expedite the refund process. You can expect your refund to be processed within 5-7 business days from the date we receive your return at our warehouse. Additional delays may occur, especially during the holiday season.

You will receive an email notification when your return has been processed (be sure to check your spam folder).

The refund will then be credited back to your original payment method and will be posted approximately 3-5 business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.

We value your time and strive to make the refund process as smooth as possible.

Modifying and Cancelling Orders

We understand that circumstances can change, which is why we offer a 24-hour window to modify or cancel an order. Simply contact us and if your order is not yet in the fulfillment process, we will accommodate your request without any hassle.

Restrictions on your account

We reserve the right, at our sole discretion, to block your customer account if we suspect fraudulent activity in relation to an order including where there is a suspicious claim relating to an order that has been placed but not yet received, or if we suspect that you have returned a Product after it has been used or worn, or the returned Product does not match the product you ordered, we reserve the right to refuse a refund and restrict your account (and any associated accounts) from placing future orders.

If this happens to you and you believe we have made an error, you can Contact Us and we will discuss the matter further with you.

If your account has been restricted and you require a valid return, please Contact Us and we can assist you further. We reserve the right to take legal action in the event of fraudulent activity on your account, whether suspected or proven.

Contact information

Our dedicated customer service team is here to support you every step of the way. Whether you have a question about a return, need help with an exchange, or want to ask about your order, we are just an email away.

Email: [email protected]

Phone: +1 775-981-0231

Business Hours: Mon – Fri | 8AM -6PM (PST)

Address: 713 D St, Ramona, CA 92065, USA