Payment policy

What payment methods do you accept?

Currently, we only accept payments via Paypal and Payoneer. You can use a credit card but via Paypal or Payoneer to pay.

What is PayPal?

PayPal is a payment method for online purchases that allows buyers and businesses to send and receive money online. One advantage of using PayPal as a payment method is that it offers a faster, safer, and easier way to pay, and it is committed to protecting customers from disclosing credit card and other financial information to sellers.

You can sign up for a PayPal account by visiting paypal.com

When placing an order can click the ” PayPal” button at checkout. New PayPal users who want to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be given the ” PayPal” option when they return to the site.

Payoneer

Payoneer is an online banking solution that makes payments easier.

We will pay from your credit card through your Payoneer account when your order is shipped. For more information about Payoneer or to create a Payoneer account, please visit payoneer.com

When you place an order, you can select “payoneer” to pay. You will be redirected to the Payoneer login page.

Log in to your Payoneer account to complete the payment.

After successful payment, you will receive a confirmation email from both Payoneer and hopegalaxy.store

Why did my payment fail?

Possible reasons are:

Payment in progress

Your card has expired

Your card has run out of funds

Your card does not allow international transactions

If none of the above apply, please contact us.

Payment Currency

All payments are processed in United States Dollars (USD). Please note that exchange rates may apply if you use a non-USD credit card.

Security

We use SSL encryption to ensure your payment information is protected.

We do not share your payment information with third parties, unless necessary to process your payment.

Payment Confirmation

Orders will only be processed and shipped after payment is confirmed.

In the event of any issues with payment, we will contact you via email to resolve the issue.

Refunds

We will refund the original payment method used for the purchase.

Please refer to our Return Policy for details on how to request a refund.

Fraud Prevention

Hopegalaxy reserves the right to cancel any order if fraudulent activity is suspected.

All payments are subject to verification and security checks.

Contact Information

For any payment related questions or assistance, please contact us:

Email: [email protected]

Phone: +1 775-981-0231

Business Hours: Mon – Fri | 8AM -6PM (PST)

Address: 713 D St, Ramona, CA 92065, USA